Metro Mobility (“we”, “our”, or “us”) operates the Metro Mobility mobile application (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

By using Metro Mobility, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

1. Full name
2. Phone number
3. Email address
4. Address (pickup and drop locations)
5. Profile details

b. Location Data

• Real-time GPS location to provide accurate ride booking and tracking services

c. Device Information

• Device type and model
• Operating system
• App version
• Unique device identifiers

d. Usage Data

• App interactions
• Booking history
• Preferences and settings

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process ride bookings and payments
• To improve user experience and app performance
• To communicate with users (notifications, updates, support)
• To ensure safety and prevent fraudulent activity
• To comply with legal obligations

3. Location Information Usage

Metro Mobility collects and uses location data to:

• Match users with nearby drivers
• Provide real-time tracking of rides
• Improve route optimization and service quality

Location data may be collected even when the app is running in the background (if enabled by the user).

4. Sharing of Information

We do not sell your personal data. However, we may share your information with:

• Drivers for fulfilling ride requests
• Service providers (payment gateways, analytics tools)
• Government authorities when required by law
• Trusted partners for service improvement

5. Data Security

We implement appropriate security measures to protect your personal data. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct or update your data
• Request deletion of your data
• Withdraw consent at any time

To exercise these rights, contact us using the details below.

8. Children's Privacy

Metro Mobility does not knowingly collect data from children under the age of 13. If we become aware of such data, we will delete it immediately.

9. Third-Party Services

Our app may use third-party services such as:

• Payment gateways
• Google Maps / location services
• Analytics tools

These services have their own privacy policies, and we recommend reviewing them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: sailyneeraj@gmail.com
• Company Name: Metro Mobility
• Location: 256 Lakes Boulevard, Pyes Pa, Tauranga - 3112, New Zealand (NZ)

12. Accessibility Commitment

Metro Mobility is designed to serve all users, including senior citizens and individuals with disabilities. We are committed to ensuring privacy, safety, and accessibility for all users of our platform.

By using Metro Mobility, you acknowledge that you have read and understood this Privacy Policy.